Frequently Asked Questions

System
Do I need any special software to submit with ClaimConnect?

ClaimConnect is compatible with almost any practice management system. All you need is an Internet
connection and a Browser. It supports major Internet Browsers including Internet Explorer, Safari, FireFox,
and Chrome as long as they support the latest security standards. If you're reading this screen, you
probably have everything you need to submit claims via ClaimConnect.

What is the minimum system requirements to use ClaimConnect?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent
element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be
set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Claims
When can I send electronic claims?

ClaimConnect is compatible with almost any practice management system. All you need is an Internet connection and a Browser. It supports major Internet Browsers including Internet Explorer, Safari, FireFox, and Chrome as long as they support the latest security standards. If you're reading this screen, you probably have everything you need to submit claims via ClaimConnect.

Do I need to re-enter patient, insured and provider information each time?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Can I still submit an electronic claim if the insurance company is not found on the payer list?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Now that I send my claims electronically, does that mean I do not have to follow up with insurance companies?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

What if I accidentally submit an electronic claim twice?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

What if an insurance company says they never received my claim?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Can I send claims electronically that might require x-rays or other attachments?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Sales & Support
How much does ClaimConnect cost?

ClaimConnect is compatible with almost any practice management system. All you need is an Internet connection and a Browser. It supports major Internet Browsers including Internet Explorer, Safari, FireFox, and Chrome as long as they support the latest security standards. If you're reading this screen, you probably have everything you need to submit claims via ClaimConnect.

Whom do I call if I'm having problems or have questions or concerns?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Account Updates
Do I need to notify ClaimConnect if I add a new dentist to my practice?

ClaimConnect is compatible with almost any practice management system. All you need is an Internet connection and a Browser. It supports major Internet Browsers including Internet Explorer, Safari, FireFox, and Chrome as long as they support the latest security standards. If you're reading this screen, you probably have everything you need to submit claims via ClaimConnect.

Do I need to notify ClaimConnect if I have a new address, telephone number, tax identification number, etc.?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Why do I have to change my password so often?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

Do I need to register my NPI numbers with ClaimConnect?

Depending on how fancy you want it to be but the concept here is to apply the interaction to the parent element. Use 'Mouse Click' interaction to resize the height of FAQ answer element. Initial state should be set to height: 0px. On first click, resize to height: auto and on second click, resize to height: 0px.

What is DentalXChange's Merchant Service?

PayConnect, DentalXChange’s merchant service provides a comprehensive suite offinancial services enables your dental practice to easily collect payments, creatingefficiencies managing your practice’s merchant account. Accept credit or debitcards, online payments and checks providing patients flexibility with paymentoptions.

What do I need to process credit card payments?

To accept credit card payments (online, offline, anywhere) you need a MerchantAccount and processing equipment. DentalXChange has terminal options we candiscuss that will best fit your practices’ needs.

Can PayConnect integrate with my Practice Management Software?

PayConnect is compatible and can integrate with a variety of Practice ManagementSoftware. We have spent years improving those integrations and have added manyfunctionalities and tools. Please contact PayConnect to determine if your PracticeManagement Software is compatible with PayConnect.

Does PayConnect offer easy-to-use reporting?

Yes, along with the PayConnect Online Portal, PayConnect offers a state-of-the-artreporting and reconciliation portal. Advanced Merchant Portal allows you to trackfinancial statistics, download and print your monthly statements, and get notified ofimportant industry changes. We also offer custom reporting if requested. Sign up forPayConnect today and get Advanced Merchant Portal for free.

Do you support recurring billing and why do I want it anyway?

Clients can configure and manage recurring payments easily, setting up patientswith a payment plan to automatically draw payments from the patient’s account.This provides an automated solution for these recurring payments to avoid keepingtrack manually.

Does PayConnect include a Text-to-Pay option?

Yes, clients can send invoices and payment reminders to patients via text with just a few clicks.

Does PayConnect offer 0% Credit Card Processing Fees (Surcharging) and howdoes it work?

Yes, PayConnect does have an option for 0% Credit Card Processing Fees(Surcharging). This allows clients to pass credit card fees for eligible transactionsonto the cardholder to cover processing costs. This can alleviate additional expensesthe practice incurs from payment processing.

Am I protected from fraud as a merchant?

Consumers are well protected from online fraud by the zero-liability plans offered bytheir card issuers, but the merchant is not according to United States law. A fewfraudulent purchases or charge-backs on your merchant account can lead toincreased bank fees and even the revocation of your account.

What tools do you have to help me manage fraud?

Automatically included with all PayConnect accounts are basic fraud screening tools including AVS (address verification system), Visas’ CVV2, Mastercard’s CVC 2, and American Express’ CID. These proven tools can filter out most online fraud, and are available to you at no extra cost. The ultimate fraud fighting device is our Card Present transactions combined with signature/receipts/check images capture andretrieval. This will help you significantly reduce fraud and the risk of charge-back. PayConnect also offers Dispute Manager, which is an easy-to-use tool to help manage all your chargebacks and disputes, online. Dispute Manager allows you to receive and respond to chargebacks online, and track the progress of pending disputes. Please contact PayConnect sign up.

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is a global standard for cardsequipped with computer chips and the technology used to authenticate chip-cardtransactions. All of our credit card machines are enabled to read EMV chip creditcards, to help combat against counterfeit and fraud.

How secure is your system?

Security is our highest priority and proper precautions are taken at all times. Allcommunication between your servers, PayConnect, the acquiring bank, and theissuing bank are encrypted end-to-end with 1024-bit RSA public/private key-pairsassuring server authenticity, and invulnerability to man-in-the-middle attacks.

Does PayConnect use SSL encryption?

Yes. Our system runs in Secure Mode using SSL (Secure Sockets Layer) to encrypt allcommunication data.

What is PCI Compliance?

PCI (Payment Card Industry) Compliance is a nationwide mandate across theindustry requiring all merchants to become compliant with PCI Standards. As amerchant, you must do your due diligence regarding protecting your customerscredit card information. The PCI Compliance process ensures you employ securityprotocols and procedures to limit any exposure to credit card information.

How do I become PCI Compliant?

After signing up for PayConnect, you will be provided information on how to becomecompliant. Our trusted PCI vendor, Clover Security will activate your PCI Account. Youwill be required to register and complete the process, which consists of completing aquestionnaire and possibly a network security scan to ensure there are no vulnerabilities within your network. We make it a priority to help you become PCIcompliant and will answer any questions or concerns you mayhave.

Is PayConnect PCI Compliant?

PayConnect is fully level 1 PCI Compliant - the highest level of PCI privacy andsecurity recognized by the Payment Card Industry Security Standards Council.

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