Monica DeWitt, Office Manager of Saguaro Dental Management Services was searching for a responsive partner to support patient payment management that included dedicated support. The vendor needed to be a trusted partner with the unique ability to understand their specific business needs and support processing patient refunds and token management. Monica was seeking a partner with reliable terminal support with ease accepting patient payments enabling them to focus on patient care. Located in Arizona, Saguaro Dental Management Services supports four dental provider locations delivering solutions for efficient, effective practice management.
DentalXChange’s Merchant Services, PayConnect, make payment collection easy and affordable. Our comprehensive suite of financial services enables dental practices to easily collect payments, creating efficiencies managing their merchant account. Flexible payment options and the ability to easily process refunds made this an ideal choice for Saguaro Dental Management Services. Merchant Services and the support from Ryan allows them to focus on patient care instead of a mountain of phone calls regarding patient billing.
Monica had world-class support with two DentalXChange employees. She was initially supported by Melissa, who moved on to a new role and transferred their account management to Ryan, quoting, “He is the very best and you deserve the very best.” “The support received from Ryan is unbelievable with personal call follow-up and he jumps right in and knows his stuff,” stated Monica. Support was provided understanding how to manage tokens in their practice management software to easily process patient refunds when necessary. With this level of unwavering customer support, Saguaro receives a ton of calls, including overflow, and the ease of Merchant Services allows them to focus more time on patient care. “This is the best support we have had in 20 years, and I refer colleagues when they experience challenges with payment processing,” Monica shared. The dedicated support and quick resolution from DentalXChange employees is the relationship Saguaro relies on to improve their practices collecting patient payments.
