A growing group with claims in too many places
U.S. Endo Partners was working with several vendors to handle claims for its practices. With claims spread across systems, the team couldn't pull one concise report of claim volume for all of its locations. It also wanted a partner with a dedicated account management team that could support every practice and help bring new practices into the group.
Claims and attachments move to one platform
U.S. Endo Partners began working with DentalXChange in early 2021, starting with claims and attachments. Practice staff now submit claims and create attachments in the same account, so completing a claim no longer means switching between tools.
Eligibility and ERAs come next
Once claims were running, the group added DentalXChange's eligibility and ERA solutions. Practices can check a patient's eligibility status and review payments on earlier claims through automated ERAs, which cuts out manual steps and helps the front desk move patients through faster.
What has the partnership meant for the team?“SDP partnering with DentalXChange has allowed us to streamline our practices for a one stop shop of claim needs including real time eligibility, ERA and claim status. Daily communications are valuable to our team, and we receive top-notch support at all times.”
Natasha French, Senior Revenue Cycle Specialist, SDP
One daily report across every office
DentalXChange sends U.S. Endo Partners one daily report that combines details from offices using different vendors. The group no longer needs extra staff to compile that reporting or a master login to view every DentalXChange account. Its dedicated account manager knows how the group's locations are set up and is on hand when practices need support.
Locations when U.S. Endo Partners began working with DentalXChange in early 2021.
Locations in the group, and counting.
The group has grown from about 40 locations to more than 150, and its dedicated account manager has supported the practices through that growth.
“Our account manager always strives to make our claim submission process for our enterprise of over 250 practices nationwide seamless. With support from DentalXChange, we are able to reduce the number of errors and delay of claims processing times as well as reduce the workload and increase revenue.”
Natasha French, Senior Revenue Cycle Specialist, SDP
