Verify the claim information (name, SSN, date of birth, group ID, etc.) with the insurance company. If the correct information was submitted and the claim was submitted through ClaimConnect, contact Customer Service. If the claim was:
Electronic - ClaimConnect will research the claim to determine the status. This procedure usually takes one to three days depending upon how quickly the payer responds.
Paper - ClaimConnect will verify the insurance company's mailing address with you and resubmit the claim for you.