DentalXChange in the News

Apr. 1, 2019

Apex Reimbursement Specialists Launches New Partnership with DentalXChange

  • Apex will utilize DentalXChange's DDS Enroll E-Credentialing solution to deliver increased efficiency in credentialing and recredentialing for their dental clients.

DentalXChange, the creator of industry-leading electronic claims software, ClaimConnect, has announced a new partnership with Apex Reimbursement Specialists (Apex) through which Apex staff and providers will utilize DentalXChange's DDS Enroll E-Credentialing software.

The popular credentialing software will allow Apex dental providers the ability to complete credentialing requirements online, access credentialing information online, input data digitally, upload supporting documents easily, and sign forms electronically in order to reduce time and errors in the credentialing process.

"The credentialing process requires precision and attention to detail," says Gavi Cohn, Chief Operation Officer of Apex Reimbursement Specialists. "After tracking the success DentalXChange has achieved with Delta Dental of Colorado, and now with the implementation supporting Delta Dental of Missouri and Delta Dental of South Carolina, we recognized the tremendous value DDS Enroll E-Credentialing software would deliver to our robust list of provider services. Additionally, after reviewing multiple credentialing platforms, it is clear that DentalXChange's technology will further enable Apex to enhance the credentialing management we provide to our clients."

LeAnn Morris, Vice President of Business Development for DentalXChange, notes that DDS Enroll is quickly rising as a leader in the industry for driving efficiency in credentialing.

"In the past, credentialing applications commonly came to the payer incomplete and with errors. Through DDS Enroll's online features, payers receive complete applications with improved quality. This is the foundation for faster approval times," explains Morris. "Since our launch with Delta Dental of Colorado, 99.8 percent of all credentialing and recredentialing applications have been submitted electronically. This impressive adoption rate proves that providers are seeking paperless and streamlined solutions that rectify this industry inefficiency. We believe Apex providers will notice positive results nearly immediately with this new offering."

DDS Enroll Features:

  • Auto-Populating Fields
    After forms are initially completed through DDS Enroll, the program saves user information and will auto-fill fields on any additional pages thereafter.
  • Attachment Options
    DentalXChange's newly integrated attachment service can be used to upload required paperwork or certifications needed to submit or renew credentials.
  • E-Signature
    Users have the option to electronically sign paperwork.
  • Access to Backend
    Payers and providers can view submitted applications, or check the status of credential renewals through the backend of DDS Enroll.
  • Virtual Reminders
    The program sends virtual reminders to users as the end of each credential term approaches, to reduce the potential gap in renewal time and ensure that all claims are paid correctly and on time.
  • Free Training and Troubleshooting
    Users have access to free training and walk-throughs directly from the credentialing team at DentalXChange, eliminating the need to contact insurance companies.

"We are very excited to partner with such a great company with a proven track record in providing efficiencies to the credentialing process and beyond," Cohn wen on to say. "We are confident that our credentialing management process, in combination with DentalXChange's platform, will bring further advances to our clients and to the dental industry as a whole."

Dec. 17, 2018

CareStack Announces Partnership with DentalXChange to Help Dental Practices Speed Claims Processing

CareStack, a cloud-based technology platform for the dental industry, today announced it has partnered with DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, to allow CareStack dental practice customers to increase electronic claim processing, reduce manual work, expedite credentialing, and improve operational efficiencies. CareStack will leverage DentalXChange?s ClaimConnect solution as part of CareStack?s comprehensive cloud-based enterprise practice management platform that over 500 dental offices currently use to manage their clinical, financial, and administrative workflows.

"With less than 20 percent of dental practices in the cloud today the technology needs of the dental industry have been traditionally served by fragmented service providers and antiquated solutions to meet its unique revenue cycle management needs," said Abhi Krishna, CEO of CareStack. "We are excited to partner with DentalXChange and leverage their industry leading electronic data interchange (EDI) and credentialing solutions that will now allow our network of dental practices to better automate their operational processes, reduce paperwork and costs, and enhance their overall electronic connectivity with key stakeholders in the revenue cycle process."

CareStack's cloud-based enterprise platform delivers a combined practice management, patient engagement, analytics, and revenue cycle management service, which allow customers to better understand their business operations. To enable its dental practice customers to keep pace with evolving reimbursement models and need for greater patient engagement, CareStack continues to introduce new capabilities that combines automation and analytics which are core to increasing the operational efficiencies of its customers. DentalXChange's solution will allow CareStack to quickly improve its dental practice network?s connectivity with patients, payers, and employers.

"We are excited to join with CareStack and support its rapidly growing dental practice network with our ClaimConnect solution that will allow its customers to gain greater control of their operations," said LeAnn Morris, Vice President of Business Development for DentalXChange.

"DentalXChange is best known for our industry leading on-line services available via our ClaimConnect portals. As a leader in Co-branding ClaimConnect for payers, providers have been using this application for years so CareStack providers will already be familiar with it. The very nature of these tools lends themselves perfectly to advanced cloud-based platforms like CareStack. The synergies between our products will enable practices to gain efficiencies across the revenue cycle landscape. By integrating claims, attachments, real-time services and now provider credentialing using our DDS Enroll service, CareStack clients will be able to reduce administrative overhead and spend more time growing their businesses. We are excited about the opportunities that lie ahead," said Scott Wellwood, President of DentalXChange.

To learn more about CareStack and its cloud-based enterprise platform for dental practices visit www.carestack.com or engage with the company on Twitter or LinkedIn.

Aug. 10, 2018

Co-Branded Software Reduces Credential Processing from 90 Days to 10 Days

DentalXChange has announced the results of its first-ever co-branded credentialing software platform. Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing time by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

"These results create a new benchmark for the industry," says Dr. Lerner. "In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

"The tremendous expertise, quality of software design and professionalism of the DentalXChane team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provided follow-up from Delta Dental of Colorado staff," says Lerner. "The level of service they have provided has been exceptional ? certainly the best from a vendor in my career so far."

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility
    With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option
    DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a singly-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications
    Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

"The results of this program are encouraging for the industry as a whole," says Scott Wellwood, President of DentalXChange. "EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we'll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry."