EDI-Health Group, Inc. ("EHG") understands that our
visitors and registered members care about how their personal
information is used and shared, and your privacy is important to us.
commitment to customer privacy. This policy discloses the privacy
practices for all of EHG's sites and services. It tells you what
information we collect from our visitors and how we use this
information. It is important for all users who access our sites and
INFORMATION GATHERED FROM ALL VISITORS
There are certain types of information that are gathered from all
visitors to the EHG sites, including those areas that do not require
the user to register or log in.
Aggregate Data. We want to present information on our sites
that's tailored to our visitors' needs. In order to do so, we track
and analyze anonymous user data, which does not personally identify
you, related to your access and usage of our sites and the pages you
visit. We aggregate this statistical information to provide us with
information useful to customize our content, services and
advertising to meet our visitors' current and future needs.
IP Addresses. An IP address is a number that's
automatically assigned to your computer whenever you're using the
World Wide Web. Web servers -- the big computers that
"host" or "serve up" Web pages -- automatically
identify your computer by its IP address.
EHG collects IP addresses for purposes of system administration, to
collect aggregate usage data and to audit the use of our sites. When
visitors visit pages from EHG sites, our servers log the guests' IP
address. We do not normally link IP addresses to anything personally
identifiable. This means that a visitor's session will be logged,
but the visitor remains anonymous to us. We can and will use IP
addresses to identify a visitor when we feel it is necessary to
enforce compliance with our rules or terms of service or to protect
our service, site, customers or others.
industry; you'll find them used on our Web sites, as you will at
other major sites. "Cookies" are small text files written
to your computer. They make our Web sites easier for you to use
because they save your preferences while you're on our sites. With
your permission only, EHG may also use a persistent cookie to help
save and retrieve your user name when accessing particular services
(although we do not save passwords in cookies). Cookies also help us
to know what technologies and Internet services our visitors and
members are using, which areas are favorites and which need a bit of
The non-personally identifying information we track with cookies is
anonymous and is not used to identify, or lead us back to, any
particular visitor. Visitors to our sites may have the option of
disabling cookies via their browser preferences (most browsers are
initially set up to accept cookies). However, some features of our
Web sites won't function properly or may be considerably slower if
While browsing our Web sites, you may get cookies from our
advertisers or sponsors. EHG does not control these cookies.
Information Posted on Community Areas. If you post any
content to the public areas of EHG sites, it will be treated as
non-confidential and non-proprietary to you. By posting any content
on these areas, you authorize us to use and allow others to use,
distribute and reproduce the content.
INFORMATION YOU GIVE US
There are specific areas of our sites where we require customers to
register in order to use certain services. These services are those
where you must log in with a username and password to access the
Registration Information. Depending on the particular
service you want to use, we will ask for varying levels of
information in order to provide service to you. The registration
process may ask you to provide contact information, such as a name,
company name, address, phone number and e-mail address, and
financial and billing information, such as a billing name and
address, credit card number and the number of users within the
organization using the service.
EHG uses this information in order to set up and administer our
products and services. We also use the information to provide
customized content and service, to communicate with registered
customers and to solicit feedback. For the same reasons, we may
share the personal information provided to us with third-party
business partners who are affiliated with our sites or who are
employed to perform functions on our behalf. Examples include
manufacturers that fulfill e-commerce product orders and the company
we use to process credit-card payments. These third-party business
partners have access to personal information needed to perform their
functions only, and they are bound and required by EHG to keep all
such information confidential and to not use it for any other
We may use personally identifiable information to contact customers
to conduct surveys, to alert you to product upgrades or special
offers and to send information regarding our company's news,
promotions and events. If you provide your e-mail address, we may
contact you via e-mail as well. If you don't want EHG, our partners
or selected third parties to contact you, you may opt out when you
initially provide your personal information during registration, by
later modifying your Account, or by contacting us directly to let us
know. For instructions on how to do so, please see the "Opt-Out
Policy" section below.
Except as explicitly stated at the time we request registration
information or as provided for in this Policy, we do not otherwise
disclose personally identifiable information to any third party. We
collect this personally identifiable information from you when you
voluntarily submit it. Providing your personally identifiable
information to EHG is optional. If you choose not to register or
provide your personal information, you can still visit many areas of
our sites; however, you won't have access to the Transaction Based
Services or features that require registration.
Hosted Data. Customers that use our ClaimConnect™
services use these services to host their organizations' data and
information ("Data") on our systems. EHG does not review,
use or distribute such Data except as provided in this Policy or the
applicable Service Agreement. For example, for purposes of
ClaimConnect™, the Service Agreement authorizes us to transmit
Data between individual dental providers and those payers (insurance
companies and health plans) that the provider chooses to register to
his/her account. Hosted Data and records may also be reviewed or
accessed by EHG to resolve a problem or support issue, suspected
violation of our terms and conditions or as may be required by law.
Of course, customers are responsible for maintaining the
confidentiality and security of their user registration and
PROTECTION OF EHG AND OTHERS
EHG may use information gathered from our sites to track and verify
We may disclose any information, including personally identifying
information, in special cases when we have reason to believe doing
so is necessary to identify, contact or bring legal action against
someone who may be causing injury to or interference with (either
intentionally or unintentionally) EHG's rights or property, other
EHG visitors or members or anyone else who could be harmed by such
activities. EHG may disclose any such information when we believe in
good faith the law requires us to do so.
Our site has security measures in place to help protect against the loss, misuse and alteration of your personally identifiable information and the Data under our control. We have systems in place to assist us in providing secure transmission of information from your PC to our servers, and secure storage of the information once it is on our servers.
Furthermore, DentalXChange is required by HIPAA regulations to establish guidelines for periodically changing passwords to help ensure the security of your Electronic Medical Records and your client's Protected Health Information. To accomplish this goal, we require all clients to change passwords every 90 days.
For more information on EHG's security systems,
please see our Security Policy.
LINKS TO OTHER SITES
You'll find links from EHG sites to independently owned, controlled
and/or managed Web sites whose content we believe will be of
possible interest and value to our visitors. Additionally, you'll
see links from advertisers, sponsors and other partners that may use
EHG's logo as part of a co-branding agreement.
EHG is not responsible for the content or privacy practices of these
other Web sites. Once you leave our servers (i.e., when you click on
a link or advertisement that takes you off a EHG site; you can
generally tell where you are by checking the URL in the location bar
on your browser), the use of any information you provide is governed
That policy may differ from ours. These other sites may send their
own cookies to you, collect data or solicit personal information.
Customers will need to check the privacy statement of these other
Web sites to understand their policies.
CORRECTING AND UPDATING YOUR INFORMATION
As stated above, you can always choose not to provide personal
information, even though it might be needed to use certain features
of our sites. If you do provide us with personal information, you
can help EHG maintain the accuracy of your personal information by
managing your own profile. You should notify us when any of your
personal information changes, such as your address, phone number,
e-mail address or billing information. In order to update or change
your personal information, you may select the "Account"
feature on our site, or you may call Customer Care at (949)
As noted above, information provided by you at the time of
registration or submission may be used for marketing and promotional
purposes by EHG and our third-party business partners. However, you
can request not to receive such communications. If you object to
such use for any reason, you can e-mail your request to firstname.lastname@example.org or
modify your online Account accessible from our EHG Web site after
logging on (choose the option "I do not want to be notified
about future EHG offerings").
Questions or concerns regarding this policy or the practices of our
sites should be directed to our Privacy Officer by e-mailing such
questions to email@example.com.
YOUR ACCEPTANCE OF THESE TERMS
By using our Web site(s) and services, you signify your consent to
not use our Web sites or services. We reserve the right to change
this policy and, upon revision, will update our sites accordingly.
Your continued use of EHG's Web sites or services following the
posting of changes to these terms will be deemed an acceptance of
the revised Policy.